Privacy Policy
This Privacy Policy outlines how Hay Zen Studio collects, uses, stores, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
Hay Zen Studio may collect personal information necessary to provide services, including:
Full name and contact details (phone, email)
Emergency contact information
Relevant health information (where voluntarily provided)
Appointment and session notes
Payment and transaction details
Information is collected directly from you via intake forms, bookings, or communication.
2. Purpose of Collection
Your personal information is collected and used for the following purposes:
To provide safe and appropriate Tuning Fork Vibration Therapy services
To communicate regarding appointments and services
To maintain accurate client records
To meet legal, ethical, and insurance obligations
3. Storage and Security of Information
Hay Zen Studio takes all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Physical records are stored securely
Digital records are password-protected or stored in secure systems
4. Disclosure of Personal Information
Your personal information will not be shared with third parties without your consent, except:
Where required by law
Where there is a serious risk to your health or safety or that of others
For insurance or legal purposes if required
5. Health Information
Any health information you provide is considered sensitive information and will be treated with strict confidentiality. This information is only used to support your safety and wellbeing during sessions.
6. Access and Correction
You have the right to request access to your personal information and request corrections if needed. Requests can be made in writing to Hay Zen Studio.
7. Website and Online Data
If you visit the Hay Zen Studio website, basic data (such as cookies or analytics) may be collected to improve user experience. No personally identifiable information is collected without your knowledge.
8. Retention of Information
Client records are retained for the period required by applicable laws and insurance providers, after which they are securely disposed of.
9. Complaints
If you have concerns about how your personal information is handled, please contact Hay Zen Studio directly. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Updates to this Policy
Hay Zen Studio may update this Privacy Policy from time to time to reflect changes in legal or operational requirements.
11. Contact
For any questions regarding this Privacy Policy or your personal information, please contact Hay Zen Studio via the details provided on this website.